Shipping policy
Shipping Policy
Great care is taken to ensure your artwork arrives safely and in excellent condition.
Fine Art Prints
Fine art prints are produced to order. Please allow 2–3 weeks for printing, signing, and preparation before shipment.
Flat-rate tracked shipping:
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Canada: $30 CAD
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United States: $45 CAD
Prints are professionally packaged and typically shipped rolled in a protective tube. Smaller works may be shipped flat when appropriate.
Original Paintings
Original paintings are carefully packed and shipped by tracked and insured courier once payment has been received in full.
Flat-rate shipping:
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Canada: $65 CAD
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United States: $150 CAD
These rates represent a contribution toward packaging and shipping costs. Delivery timing varies according to the artwork’s size and destination.
Calgary-area handoff may be arranged privately after purchase. My home studio is not open for public pickup.
Tracking
Once your order ships, you will receive a confirmation email with tracking information.
For questions, contact atelier@crystalarchambault.com.
United States Orders
Buyers are responsible for any customs duties, import taxes, or brokerage charges that may apply. These charges are not included in the artwork or shipping price.
Damaged Items
If your order arrives damaged, contact me within 48 hours of delivery and include photographs of the artwork, packaging, and damage. I will work with you to resolve the issue.
Returns
Due to the nature of original artwork and made-to-order fine art prints, all sales are final. If you have concerns about an order, please contact me.
Thank you for supporting original art.